Privacy policy

Last updated: 30 October 2026

Vivodha Pvt. Ltd. operates Vivodha Billing Software. For privacy questions or requests, email info@vivodha.com.

Information we process

We process account email addresses and roles, company details and logos, customer and supplier contact details, GST information, invoices, purchases, payments, inventory, cylinder records and activity history entered into the service. Authentication, hosting and support may also process technical information such as IP addresses, browser details and diagnostic logs. Do not enter unnecessary sensitive personal information.

Why we use this information

We use this information to authenticate users, control company access, provide billing and inventory services, produce bills and reports, recover accounts, resolve support requests and protect the service. We do not sell personal information or use billing records for advertising.

Company responsibilities and access

Businesses using the service are responsible for having a lawful basis to enter their customers', suppliers' and staff information, providing required notices and keeping records accurate. Vivodha processes business records to provide the service. The global Super Admin can access companies and assign access; Admin, Sales and Purchase access is restricted by role and assigned company. Only share downloaded bills and reports with intended recipients.

Service providers and disclosures

The service uses Supabase for authentication, database and private invoice storage, and Vercel for application hosting when deployed there. Email providers process invitation and recovery emails. These providers process information needed to deliver their services and may process it outside your country depending on configured regions. We may disclose information when legally required or necessary to protect users and the service. Contact us for details about the deployment relevant to your business.

Cookies and browser storage

Essential authentication cookies maintain your signed-in session. Display preference cookies remember theme, text size and colours for up to one year. Sidebar navigation reuses records in memory while the workspace is open; it does not save billing records in cookies or local storage. The application does not add advertising or analytics trackers. Blocking essential cookies may prevent sign-in; removing preference cookies resets display settings.

Retention and deletion

Our standard retention policy for business billing records is five years. Applicable tax, accounting, legal obligations, disputes or legal holds may require longer retention and take precedence over this period. Account and support information is kept as needed to provide and protect the service or meet legal obligations. Retention and deletion requests are handled by review; the application does not automatically purge records at five years. Backup copies and service-provider logs may follow separate retention schedules. Copies downloaded by users remain under their control.

Your requests

Contact info@vivodha.com to request access, correction, export or deletion of your personal information, or to raise a privacy complaint. Customers and suppliers should normally contact the business that entered their records first. We may verify identity and company authority before acting. Requests are subject to applicable law, other people's rights and required record retention. Never send passwords, recovery tokens or service keys in a request.

Security and incidents

We use authentication, role and company access controls, private invoice storage and browser safeguards to reduce risk. Production deployments should use HTTPS. No system can guarantee absolute security. Report suspected unauthorised access to info@vivodha.com without including live credentials or unnecessary customer data. We will assess incidents and make notifications required by applicable law.

Policy changes

We update this page when practices change and revise the date above. This policy describes the service; it is not a claim of certification or a substitute for assessing your business's legal obligations.